FAQ
Welcome to the Pierre & Nicole FAQ page. We’re here to answer your questions and make your shopping experience as smooth as possible.
If you need further assistance, feel free to contact us anytime.
How long will it take to receive my order?
Our estimated delivery times are:
- Processing time: 1–3 business days
- Transit time: 5–10 business days
- Total delivery time: 6–13 business days
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping on all orders within Canada, with no minimum purchase required.
Where is Pierre & Nicole located?
Pierre & Nicole is a Netherlands-based company with fulfillment operations in Canada. We ship exclusively within Canada.
What if I receive a damaged or incorrect item?
If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will review your case and provide a suitable solution.
Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placing it. Please contact our support team as soon as possible.
What is your return policy?
We offer a 30-day return period. Items must be unused, in original condition, and returned with packaging and proof of purchase.
When will I receive my refund?
Once your return is received and approved, your refund will be processed within 7 business days to your original payment method.
How can I contact customer support?
You can contact us via email at:
support@pierrenicole-sainteadele.com
Or visit our Contact page on the website.
Do you ship internationally?
No, we currently ship exclusively within Canada.
Do you have a physical store?
No, we are an online-only store. This allows us to offer better prices and a wider selection.
Can I exchange a product?
We do not offer direct exchanges. You can return your item and place a new order.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to follow your package.
Contact Information
Store Name: Pierre & Nicole
Website: https://www.pierrenicole-sainteadele.com
Company Name: GL11
Company Address: Scarlattistraat 22, 2901 KH Capelle aan den IJssel, Netherlands
Warehouse Address: 58 Normandale Rd, Unionville, ON L3R 4K3, Canada
Company Number: 85393665
Email: support@pierrenicole-sainteadele.com
Phone: +14377022064
Customer Support Hours (Eastern Time - Canada):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 11:00 AM – 4:00 PM
We aim to respond within 24 hours.