Refund policy
At Pierre & Nicole, we want you to feel confident with every purchase. If for any reason you're not satisfied, we offer a simple and transparent return process.
30-Day Returns
You have 30 days from the day you receive your order to request a return.
To be eligible, items must be:
- Unworn, unused, and unwashed
- In original condition
- Returned with original packaging and tags
- Accompanied by proof of purchase
We do not charge any restocking fees.
Return Costs
Defective, damaged, or incorrect items:
Return shipping is free.
Change of mind (customer remorse):
Return shipping costs are the responsibility of the customer.
Original shipping costs are non-refundable.
How to Start a Return
- Contact us at: support@pierrenicole-sainteadele.com
- Include your order number and reason for return
- Wait for approval and return instructions
Please note:
Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
Contact us within 48 hours if:
- Your item is damaged
- Your item is defective
- You received the wrong item
We will review your case and provide a suitable solution as quickly as possible.
Refund Process
Once your return is received and inspected:
- You will be notified of approval
- Refunds are issued to the original payment method
- Processing time: up to 7 business days
Please note that your bank or payment provider may require additional time.
If more than 10 business days have passed, contact us at:
support@pierrenicole-sainteadele.com
Exchanges
We do not offer direct exchanges.
If you would like a different item:
- Return your original item
- Place a new order after approval
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods
- Custom or personalized items
- Personal care products
- Hazardous materials
We also do not accept returns on:
- Final sale items
- Gift cards
Shipping Conditions (Canada)
- Orders are fulfilled for delivery within Canada only
- Delivery times are estimates and not guaranteed
Contact Information
Store Name: Pierre & Nicole
Website: https://www.pierrenicole-sainteadele.com
Company Name: GL11
Company Address: Scarlattistraat 22, 2901 KH Capelle aan den IJssel, Netherlands
Warehouse Address: 58 Normandale Rd, Unionville, ON L3R 4K3, Canada
Company Number: 85393665
Email: support@pierrenicole-sainteadele.com
Phone: +14377022064
Customer Support Hours (Eastern Time - Canada):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 11:00 AM – 4:00 PM
We aim to respond within 24 hours.