Shipping policy
At Pierre & Nicole, we are committed to providing a smooth and reliable delivery experience for all our customers across Canada.
Shipping Locations
We currently ship exclusively within Canada.
Delivery Times
Below are our estimated delivery times:
- Order cutoff time: 6:00 PM (Eastern Time). Orders placed after this time will be processed the next business day.
- Processing time: 1–3 business days (Monday to Friday).
- Transit time: 5–10 business days.
- Estimated delivery time: 6–13 business days.
Please note that delivery times are estimates and may vary due to carrier delays or external factors beyond our control.
Shipping Costs
Free Shipping:
We offer free shipping on all orders within Canada, with no minimum purchase required.
Processing Information
Orders are typically processed within 1–3 business days.
During peak periods or promotions, processing times may be slightly extended. If delays occur, we will notify you.
Shipping Restrictions
We do not ship to:
- PO Box addresses
- Military addresses (APO/FPO/DPO)
- Remote or restricted areas where delivery is not possible
Delivery Issues
If you experience any issues with your delivery, such as delays, lost packages, or damaged items, please contact us as soon as possible.
Email: support@pierrenicole-sainteadele.com
We will work with the carrier to investigate and resolve the issue.
Failed Delivery or Returned Packages
If a package cannot be delivered due to incorrect address information or failed delivery attempts, it may be returned to us.
In such cases, we will contact you to arrange reshipment. Additional shipping fees may apply.
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information so you can monitor your delivery.
Policy Updates
We may update this Shipping Policy from time to time to reflect operational changes or legal requirements.
Contact Information
Store Name: Pierre & Nicole
Website: https://www.pierrenicole-sainteadele.com
Company Name: GL11
Company Address: Scarlattistraat 22, 2901 KH Capelle aan den IJssel, Netherlands
Warehouse Address: 58 Normandale Rd, Unionville, ON L3R 4K3, Canada
Company Number: 85393665
Email: support@pierrenicole-sainteadele.com
Phone: +14377022064
Customer Support Hours (Eastern Time - Canada):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 11:00 AM – 4:00 PM
We aim to respond within 24 hours.